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PeerApp Support

Support Portal

The PeerApp technical support portal provides online documentation and tools for troubleshooting and resolution of support incidents.

Our self-service portal leverages PeerApp’s engineering knowledge and experience base, best industry practices as well as innovative Web-based tools.

Our state-of the-art problem resolution ticketing system enables our business partners and customers to log cases and track their status and resolution activities. It also provides the means for direct communication with the PeerApp support staff working on their cases.

Remote Support

PeerApp has developed remote monitoring and diagnostic tools that enable us to perform most of maintenance and troubleshooting activities up to full resolution of the incident.

Hardware On-Site Support

PeerApp’s UltraBand products include components from our global partner Dell.
Dell is committed to providing a global next business day on-site support for all of PeerApp systems.

Escalation Procedures

All problems are reported directly to PeerApp Customer Service so that initial problem determination efforts can commence. As the support incident is reported, PeerApp support staff shall provide an initial determination of the problem source. Should hardware failure be the problem cause, on-site hardware replacement visit is coordinated accordingly.

Contact

In case of critical issues, please call our hot line service
7 x 24x 365 Telephone Support and hot line +1-916-979-6516

For business hours support via mail, please open a service call at:

Email:  helpdesk@peerapp.com
Company Contacts
  World Headquarters
+1-617-795-0977

General Information
info@peerapp.com

Customer Support
helpdesk@peerapp.com

Careers
jobs@peerapp.com

Public Relations
pr@peerapp.com

Partners
partners@peerapp.com